A whole lot of enterprise homeowners don’t understand that random individuals can ask and reply questions in your Google My Enterprise (GMB) itemizing. It’s a part of your GMB information panel that must be monitored, which isn’t one thing that busy enterprise homeowners wish to must cope with. For instance, should you run a magnificence salon, you in all probability don’t need prospects seeing a remark like this that makes it appear like you overcharge:
Can I flip off Q&A?
In most eventualities companies will not be in a position to flip off or disable the GMB Google Q&A function on their itemizing. The one exception to that is if the enterprise is getting slammed with demeaning feedback from customers because of a public media incident. For instance, the stone provider referenced on this article had his Q&A bit disabled after customers blasted it with questions that needed to do with the social media scandal.
Google doesn’t all the time do that by default. One other enterprise that had an incident like this final yr nonetheless has its Q&A function enabled and customers proceed to go away politically-charged feedback. In the event you run a enterprise that experiences a state of affairs like this, I’d recommend contacting Google My Enterprise to request they take away it.
What Can I do about spam posted within the Q&A bit?
If in case you have a query or reply that’s breaking Google’s pointers, you’ve got the flexibility to flag the difficulty and it will likely be checked inside a number of days. To do that, click on the little 3 dots on the high nook and press the flag button.
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