Insurance coverage large American Household Insurance coverage has confirmed it suffered a cyberattack and shut down parts of its IT methods after clients reported web site outages all week.
American Household Insurance coverage (AmFam) is an insurance coverage firm specializing in industrial and private property, casualty, auto, and life insurance coverage, in addition to providing funding and retirement planning The corporate employs 13,000 folks and has a 2022 income of $14.4 billion.
In an e-mail to BleepingComputer, American Household Insurance coverage confirmed that they detected uncommon exercise on their community and shut off IT methods to stop the unfold of the cyberattack.
“This week, the know-how groups at American Household Insurance coverage detected uncommon exercise in a portion of our community. We shortly took precautionary measures to guard knowledge and sources and shut down a number of enterprise methods,” an AmFam spokesperson advised BleepingComputer.
“We acknowledge the system outages are impacting clients, brokers and staff and we recognize their endurance and understanding.”
“Our investigation into the exercise is ongoing and contains inside and third-party consultants. Up to now, we’ve got not detected any compromises to vital enterprise, buyer knowledge processing or storage methods, and several other elements of our enterprise proceed to function with out interruption.”
The corporate hopes to deliver methods again on-line because it continues investigating the breach and figuring out it’s secure.
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IT methods shut down after cyberattack
Since this previous weekend, American Household Insurance coverage has suffered IT outages impacting the corporate’s telephone service, constructing connectivity, and on-line companies.
BleepingComputer has additionally been advised by a number of sources that web connectivity was shut down by American Household Insurance coverage after the assault, impacting different tenants of the identical constructing.
Clients have reported being unable to pay payments or file claims on-line, solely to be met with messages stating that the net website is down and to contact them by way of telephone as an alternative.
“We’re presently experiencing a service outage. If you have to file a declare, please name 1-800-692-6326,” reads a message on AmFam’s website.
“If you’re unable to make a cost, you are able to do so when the system is again up and you’ll not be penalized. We recognize your endurance and understanding.”
Supply: Reddit
Equally, making an attempt to pay a invoice as a visitor shows an error message stating, “The server is briefly unable to service your request on account of upkeep downtime or capability issues. Please attempt once more later.”
It’s unclear what kind of assault American Household Insurance coverage suffered, but it surely shares indicators just like ransomware assaults plaguing the enterprise.
Many of those assaults happen over the weekend when fewer staff monitoring the community or utilizing their computer systems and noticing suspicious exercise.
As a part of the assaults, the risk actors generally unfold all through the community, stealing knowledge and encrypting gadgets.
When the assault is accomplished, victims are left with ransom notes warning that the info will probably be leaked publicly if a ransom demand isn’t paid.
Sadly, these ways have been very profitable, with blockchain evaluation firm Chainalysis reporting that ransomware gangs have earned a minimum of $449.1 million in 2023.