Bear in mind the battery amnesty? Regardless of the shops doing every little thing they might to attempt to persuade me not to interchange the batteries, I insisted and persevered. I figured $29 would purchase me the beginning of a brand new battery life-cycle.
Lower than 2 years later, my daughter’s iPhone SE battery is useless.
Let me attempt to clarify how necessary her iPhone is to her. She goes in every single place with it: to shops, within the automotive, at appointments. There isn’t any time when she’s not tapping on it, from morning till she sleeps. It’s a kind of neurodiversity issues and it’s her nice consolation.
It took us a few weeks till we may lastly snag an appointment final week and the appointment was for at the moment. I’ve simply returned.
Evidently as an alternative of changing her battery, they gave her again her authentic one–and her authentic iPhone, apparently. That they had deliberate on changing the cellphone as nicely, which I keep in mind we had been informed was an possibility, however didn’t. The genius figured this out as a result of her serial quantity was speculated to retired on the time they traded it out however as an alternative they by no means did.
However due to that her machine as a serial quantity that the Apple company system considers invalid. We couldn’t get a loaner. We couldn’t get a restore. And we received’t be capable to even begin our course of for just a few weeks extra as a result of the serial quantity situation have to be addressed earlier than they’ll even discuss to us in regards to the unhealthy battery.
So after driving nearly an hour every means, we received, nicely, nowhere.
No cellphone, and no timeline through which we are able to estimate learn how to transfer ahead. Our solely possibility, in response to the genius, was to purchase a brand new cellphone and wait it out. I declined the acquisition.
So, they’ll look into it and we should always get a cellphone name earlier than August to determine the subsequent steps and arrange one other appointment. And begin the method yet again.
Replace 1: Name in to Apple. Senior advisor (“I’m as excessive as you possibly can escalate”) says: “That is the shop’s drawback. We are able to’t deal with it right here.” She provided to allow us to pay (once more) for the battery substitute that was by no means executed. After nearly 3 hours on the cellphone, she received the Park Meadows coordinator into the decision and I’ll choose up with them tomorrow.
Replace 2: Ultimate final result: Apple will do the work we paid for nearly two years in the past throughout the subsequent week or so! No apologies. No refunds for the work they didn’t do. No type phrases about being despatched house from the genius bar with none motion. They provided to present me a $30 trade-in for the SE on a brand new cellphone — precisely what the web retailer would usually supply for a used SE.
Replace 3: Only a few minutes after hanging up with Park Meadows, this arrived in my mailbox. I don’t intend to pay $269 for a restore we already paid for. Critically, WTF?
