Identification companies supplier Okta on Friday disclosed a brand new safety incident that allowed unidentified risk actors to leverage stolen credentials to entry its help case administration system.
“The risk actor was capable of view information uploaded by sure Okta prospects as a part of latest help instances,” David Bradbury, Okta’s chief safety officer, mentioned. “It must be famous that the Okta help case administration system is separate from the manufacturing Okta service, which is absolutely operational and has not been impacted.”
The corporate additionally emphasised that its Auth0/CIC case administration system was not impacted by the breach, noting it has instantly notified prospects who’ve been affected.
Nevertheless, it mentioned that the shopper help system can be used to add HTTP Archive (HAR) information to copy finish person or administrator errors for troubleshooting functions.
“HAR information can even comprise delicate information, together with cookies and session tokens, that malicious actors can use to impersonate legitimate customers,” Okta warned.
It additional mentioned it labored with impacted prospects to make sure that the embedded session tokens have been revoked to forestall their abuse.
Okta didn’t disclose the size of the assault, when the incident passed off, and when it detected the unauthorized entry. As of March 2023, it has greater than 17,000 prospects and manages round 50 billion customers.
That mentioned, BeyondTrust and Cloudflare are among the many two prospects who’ve confirmed they have been focused within the newest help system assault.
“The threat-actor was capable of hijack a session token from a help ticket which was created by a Cloudflare worker,” Cloudflare mentioned. “Utilizing the token extracted from Okta, the threat-actor accessed Cloudflare methods on October 18.”
Describing it as a classy assault, the online infrastructure and safety firm mentioned the risk actor behind the exercise compromised two separate Cloudflare worker accounts inside the Okta platform. It additionally mentioned that no buyer data or methods have been accessed because of the occasion.
BeyondTrust mentioned it notified Okta of the breach on October 2, 2023, however the assault on Cloudflare means that the adversary had entry to their help methods at the very least till October 18, 2023.
The identification administration companies agency mentioned its Okta administrator had uploaded a HAR file to the system on October 2 to resolve a help situation, and that it detected suspicious exercise involving the session cookie inside half-hour of sharing the file. The tried assaults in opposition to BeyondTrust have been in the end unsuccessful.
“BeyondTrust instantly detected and remediated the assault by its personal identification instruments, Identification Safety Insights, leading to no affect or publicity to BeyondTrust’s infrastructure or to its prospects,” a spokesperson for the corporate advised The Hacker Information.
The event is the newest in an extended listing of safety mishaps which have singled out Okta over the previous few years. The corporate has grow to be a high-value goal for hacking crews for the truth that its single sign-on (SSO) companies are utilized by among the largest corporations on the earth.